Payroll Administrator

About the role

<div class="content-intro"><p><strong>About us</strong></p> <p>GoCardless is a <strong>global bank payment</strong> company. Over <strong>100,000 businesses</strong>, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking. </p> <p>GoCardless processes <strong>US$130bn+</strong> of payments annually, across <strong>30+ countries</strong>; helping customers collect and send both <strong>recurring</strong> and <strong>one-off payments</strong>, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over <strong>2,500 banks</strong>, we help our customers make faster, more informed decisions.</p> <p>We are headquartered in the<strong> UK</strong> with offices in <strong>London</strong> and <strong>Leeds</strong>, and additional locations in <strong>Australia, France, Ireland, Latvia, Portugal</strong> and the <strong>United States.</strong></p> <p>At GoCardless, we're all about <strong>supporting you</strong>! We’re committed to making our hiring process <strong>inclusive</strong> and <strong>accessible</strong>. If you need extra support or adjustments, reach out to your <strong>Talent Partner</strong> — we’re here to help! </p> <p>And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, <strong>we encourage you to apply!</strong></p></div><p><strong>The role</strong></p> <p>Reporting to the Payroll Partner, we are looking for a detail-oriented and proactive Payroll Administrator to join our People Operations team in Riga. You will provide essential administrative support across all areas of payroll processing, helping to ensure that our employees are paid accurately and on time, every time.</p> <p>This is an excellent opportunity for someone looking to build a career in payroll and HR operations, working within a collaborative team and gaining hands-on experience across payroll controls, employee queries, benefits administration, and cross-functional finance liaison. You will work closely with the Finance team and act as a key point of contact for employee payroll queries, ensuring that our people have a seamless and positive experience at every stage.</p> <p><strong>What excites you </strong></p> <ul> <li><strong>Finance Team Liaison</strong>: You will act as a first point of contact for payroll-related queries from the Finance team, providing accurate data and escalating variances to the Payroll Partner where needed.</li> <li><strong>Employee Payroll Queries:</strong> You will support employees with payroll queries, investigating and resolving discrepancies in a timely and professional manner, maintaining a query log to track issues through to resolution and again working closely with the Payroll Partner to escalate where needed. </li> <li><strong>Payroll Controls Administration</strong>: You will help to implement and administer our payroll control tasks, carrying out pre- and post-payroll checks to ensure accuracy and compliance at every pay cycle and identifying process improvements for future scalability and efficiency.  </li> <li><strong>Payroll Processing Support:</strong> You will assist the Payroll Partner with end-to-end payroll processing where required, collecting and verifying data inputs and maintaining payroll records in line with statutory requirements.</li&g