People Operations Partner

About the role

<div class="content-intro"><p><strong>About us</strong></p> <p>GoCardless is a <strong>global bank payment</strong> company. Over <strong>100,000 businesses</strong>, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking. </p> <p>GoCardless processes <strong>US$130bn+</strong> of payments annually, across <strong>30+ countries</strong>; helping customers collect and send both <strong>recurring</strong> and <strong>one-off payments</strong>, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over <strong>2,500 banks</strong>, we help our customers make faster, more informed decisions.</p> <p>We are headquartered in the<strong> UK</strong> with offices in <strong>London</strong> and <strong>Leeds</strong>, and additional locations in <strong>Australia, France, Ireland, Latvia, Portugal</strong> and the <strong>United States.</strong></p> <p>At GoCardless, we're all about <strong>supporting you</strong>! We’re committed to making our hiring process <strong>inclusive</strong> and <strong>accessible</strong>. If you need extra support or adjustments, reach out to your <strong>Talent Partner</strong> — we’re here to help! </p> <p>And remember: we don’t expect you to meet every single requirement. If you’re excited by this role, <strong>we encourage you to apply!</strong></p></div><h3><strong>The role</strong></h3> <p>We’re looking for an enthusiastic and motivated People Operations Partner to join our People Operations team. In this role, you'll support our global employees with various people-related processes . You'll ensure that all business-as-usual activities related to onboarding, offboarding, payroll, and benefits are completed accurately and on time with exceptional customer service.</p> <p>Reporting to the People Operations Manager based in London, you will be responsible for a variety of day-to-day activities within the People Operations Team.  You should be eager to learn and reliable as you handle various processes and support the team amid busy and shifting priorities.  You’ll gain exposure to various People projects and initiatives aimed at enhancing employee experience, along with opportunities for process improvement and automation.</p> <h3><strong>What excites you </strong></h3> <ul> <li>Ensure a smooth and customer focussed experience in all people operations processes and, including coordination with internal stakeholders, and external providers, and handling employee queries.</li> <li>Delivering insightful analysis by skillfully handling data, helping work better and making smarter decisions.</li> <li>Leading initiatives for process improvements and identifying process gaps, while designing effective solutions.</li> <li>Continually refreshing our internal procedures and guides, ensuring they are crystal clear and user-friendly, making your work life smoother and more enjoyable.</li> <li>Having a passion for technology and an aptitude for creative problem-solving, and seeking innovative solutions.</li> <li>Support Global Mobility cases where required, helping navigate the process in line with the in country regulations and company policy.</li> </ul> <h3><strong>What excites us  </strong></h3> <ul> <li>Previous knowledge and experience in HR Operations/ Generali