Financial Health Strategy Manager

About the role

<div class="content-intro"><p><strong><em>🚀 We’re on a mission to make money work for everyone.</em></strong></p> <p>We’re waving goodbye to the complicated and confusing ways of traditional banking.</p> <p>After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as <a href="https://monzo.com/current-account/personal">personal</a> and <a href="https://monzo.com/business-banking">business</a> bank accounts, we offer <a href="https://monzo.com/current-account/joint-account">joint accounts</a>, <a href="https://monzo.com/current-account/16-17">accounts for 16-17 year olds</a>, a <a href="https://monzo.com/current-account/under-16s">free kids account</a> and <a href="https://monzo.com/flex">credit cards</a> in the UK, with more exciting things to come beyond. Our UK customers can also <a href="https://monzo.com/savings">save</a>, <a href="https://monzo.com/investments">invest </a>and <a href="https://monzo.com/pensions">combine their pensions</a> with us. </p> <p>With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!</p> <p>We’re not about selling products - we want to solve problems and change lives through Monzo ❤️</p> <hr> <p> </p></div><p>London, Cardiff OR UK Remote | 💰 £53,100 - £71,900 (depending on experience) + Incentive award tied to performance +<a href="https://monzo.com/careers/"> Benefits</a> |<a href="https://www.youtube.com/watch?v=U62l09nB0M4"> Hear from the team</a> </p> <p><strong>⭐Our Financial Health team</strong></p> <p>The team's primary goal is supporting those tackling tough financial situations. It is essential that from the very start, we're on the same page about our collective responsibility: providing thoughtful support and practical options to those in need.</p> <p><strong>🔑 You’ll play a key role by...</strong></p> <p>It's all about being there for our customers when they need us the most. You'll play a crucial part in guiding customers, creating a pathway out of financial hardship. With your assistance, they'll find a fresh start and a clearer financial outlook. You will do this by: </p> <ul> <li>This is an Individual Contributor (IC) role, but it requires indirect leadership in our squad structure to drive Financial Health strategy improvements </li> <li>Helping to deliver a number of strategic changes which consistently lead to good customer outcomes whilst also protecting Monzo's interests</li> <li>Working with analysts, product managers, engineers and operations staff across Monzo to implement proposed changes</li> <li>Using qualitative and quantitative data sources to analyse the impact of recent changes as well as some monitoring of the overall portfolio performance</li> <li>As a senior member of the team, you will be supporting the growth and development of more junior team members.</li> <li>Working with external partners, to ensure they adhere to Monzo’s standards and provide good customer outcomes</li> <li>Documenting and using data to ensure the execution of our strategy is in line with expectations with the right governance, control and monitoring. </li> </ul> <p><strong>🤩 We’d love to hear from you if…</strong></p> <ul