FinCrime and Fraud Operations Manager

About the role

<div class="content-intro"><p><strong><em>🚀 We’re on a mission to make money work for everyone.</em></strong></p> <p>We’re waving goodbye to the complicated and confusing ways of traditional banking.</p> <p>After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as <a href="https://monzo.com/current-account/personal">personal</a> and <a href="https://monzo.com/business-banking">business</a> bank accounts, we offer <a href="https://monzo.com/current-account/joint-account">joint accounts</a>, <a href="https://monzo.com/current-account/16-17">accounts for 16-17 year olds</a>, a <a href="https://monzo.com/current-account/under-16s">free kids account</a> and <a href="https://monzo.com/flex">credit cards</a> in the UK, with more exciting things to come beyond. Our UK customers can also <a href="https://monzo.com/savings">save</a>, <a href="https://monzo.com/investments">invest </a>and <a href="https://monzo.com/pensions">combine their pensions</a> with us. </p> <p>With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!</p> <p>We’re not about selling products - we want to solve problems and change lives through Monzo ❤️</p> <hr> <p> </p></div><p><strong>📍</strong>Dublin | 💶 €54,000 - €68,500 + Incentive Awards tied to your performance + benefits | <a href="https://www.youtube.com/watch?v=U62l09nB0M4">Hear from the team</a> </p> <p><strong>⭐ Our FinCrime & Fraud Operations team</strong></p> <p>Reporting to the EU Director of FinCrime, Fraud and Disputes Operations, we're looking for a Fraud and Financial Crime Ops Manager to join our fast-growing EU team here in Dublin. You will need to be comfortable handling operations escalations as well as overseeing our outsourced partners on the highest performing standards in Fraud and FinCrime operations. You will work across different areas and products including our current and business accounts and partner with our group data science, data engineering, product and technology teams. </p> <p><strong>🔑 You’ll play a key role by...</strong></p> <ul> <li>Driving strategic partners oversight: Ensuring that our outsourcing partners for Fraud and FinCrime Operations are operating effectively.</li> <li>Monitoring our Fraud and FinCrime metrics and drive action delivery with our product teams to address the trends.</li> <li>Combining hands-on execution with strategic thinking to align cross-functional teams with our Fraud vision and strategy.</li> <li>Helping to build and oversee solutions with technology at the heart of our Fraud and FinCrime mitigation strategies to cover the various fraud typologies using automated alerts.</li> <li>Supporting the Director of FinCrime, Fraud and Disputes operations with producing Committee packs.</li> <li>Supporting and managing the oversight of change implementation, making prioritisation calls of those initiatives. </li> <li>Working closely with the second line of defence and our Money Laundering Reporting Officer (MLRO) to complete assurance activity, identification and remediation of any actions. </li> <li>Collaborating across the company to remove roadblocks and solve complex challenges relating to Monzo's EU expansion.</li> <li>Support