Payment Operations Manager

About the role

<div class="content-intro"><p><strong><em>🚀 We’re on a mission to make money work for everyone.</em></strong></p> <p>We’re waving goodbye to the complicated and confusing ways of traditional banking.</p> <p>After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as <a href="https://monzo.com/current-account/personal">personal</a> and <a href="https://monzo.com/business-banking">business</a> bank accounts, we offer <a href="https://monzo.com/current-account/joint-account">joint accounts</a>, <a href="https://monzo.com/current-account/16-17">accounts for 16-17 year olds</a>, a <a href="https://monzo.com/current-account/under-16s">free kids account</a> and <a href="https://monzo.com/flex">credit cards</a> in the UK, with more exciting things to come beyond. Our UK customers can also <a href="https://monzo.com/savings">save</a>, <a href="https://monzo.com/investments">invest </a>and <a href="https://monzo.com/pensions">combine their pensions</a> with us. </p> <p>With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!</p> <p>We’re not about selling products - we want to solve problems and change lives through Monzo ❤️</p> <hr> <p> </p></div><p>📍Madrid, Spain  | 💶 €53,400 - €65,000 + Incentive Awards tied to your performance + benefits  | <a href="https://www.youtube.com/watch?v=U62l09nB0M4">Hear from the team</a> ✨</p> <p><strong>⭐ About the role</strong></p> <p>Are you a dynamic problem solver who thrives on building things from scratch? In this role you will help design, build and run Monzo’s European payments capabilities as we expand across Europe. You’ll be setting up and managing a multitude of partnerships, leading complex implementation projects, building operational processes that are fit to scale globally, and working closely with product and engineering teams across Payments and EU teams. You will own our Payments Product Operations in Spain, but will support Monzo’s expansion efforts into new markets.</p> <p><strong>🔑 You’ll play a key role by...</strong></p> <ul> <li>Supporting partner selection and owning relationships with new partners and payment schemes.</li> <li>Managing payment scheme implementation projects, onboarding and adherence processes.</li> <li>Partnering with payments engineering and EU product teams to build, launch, and run new payment systems in Europe.</li> <li>Building new back office processes to manage and scale EU payment systems.</li> <li>Seeking out and prioritising issues to facilitate continuous improvement for out customer post-launch.</li> <li>Establish processes to manage performance for our partners and operations.</li> </ul> <p><strong>🤩 We’d love to hear from you if…</strong></p> <ul> <li>You have experience working with payment systems and schemes, particularly within Spain.</li> <li>You’re familiar with payments regulations that apply to banks within Europe.</li> <li>You’re a self starter, proactive, have a strong sense of ownership, and thrive on ambiguity.</li> <li>You have experience managing relationships with a wide range of suppliers.</li> <li>You can build and scale complex operational systems.</li> <li>You have strong strateg