Banking Operations - Claims Specialist German market

About the role

<p><strong><strong>About the opportunity</strong></strong></p> <p>As a part of the Banking Operations group, you will join a motivated Claims team focused primarily on the support of one of N26’s key markets, Germany. As a Specialist on the German market, you will learn the fundamental concepts, best practices, and procedures of our team. </p> <p><strong><strong>In this role, you will:</strong></strong></p> <ul> <li> <p>Execute business processes on behalf of the customers, dealing with enquiries and orders, while developing a broad knowledge within your area.</p> </li> <li> <p>Support activities linked to defined processes within Banking Operations, including regulatory requirements and risk controls, and support incoming legal requests.</p> </li> <li> <p>Collaborate closely with internal stakeholders to ensure cases are handled efficiently, coordinate with other operational teams, and improve the quality of services delivered to our customers.</p> </li> <li> <p>Assist in handling communications with external partners, and assist them in the day-to-day by providing answers and support.</p> </li> <li> <p>Maintain internal documentation, ensuring it is up to date in order to stay compliant and minimise risk of audit findings.</p> </li> <li> <p>Handle insolvency and edge cases, developing a strong understanding of the legal implications and compliance the bank is subjected to.</p> </li> <li> <p>Contribute to improving processes with a strong customer focus, and support operational teams with the analysis of incidents.</p> </li> <li> <p>Provide feedback and opportunities to teams in order to streamline processes and standardize workflows.<br> </p> </li> </ul> <p><strong><strong>What you need to be successful in:</strong></strong></p> <ul> <li> <p>Initial experience or a strong interest in banking operations, legal, or regulatory topics.</p> </li> <li> <p>A structured way of working, with excellent organizational skills, and the ability to learn best practices and manage operational requests.</p> </li> <li> <p>You bring a completed bank apprenticeship, or a university degree in Finance, Economics, Business Management, Mathematics, law, or a related field.</p> </li> <li> <p>You have the ability to focus on details and technicalities while simultaneously retaining a comprehensive vision of the big picture.</p> </li> <li> <p>Demonstrate a data analytics mindset to properly understand the data provided to you , and the ability to independently leverage data for prioritisation and decision making (SQL experience is a plus).</p> </li> <li> <p>Fluent German and English (written and spoken) are required. Any other European language is a bonus.</p> </li> <li> <p>A collaborative mindset combined with a customer oriented focus, and confidence while communicating with stakeholders.</p> </li> </ul> <p><strong><strong>What we offer</strong></strong></p> <ul> <li> <p>A fair, transparent, and confidential recruitment process.</p> </li> <li> <p>Step into a foundational role with the opportunity to grow your operational expertise within Banking Operations.</p> </li> <li> <p>Gain exposure to global operations and regulatory frameworks.</p> </li> <li> <p>Collaborate with diverse teams in a dynamic, fast-growing company.</p> </li> <li> <p>Enjoy a culture that values innovation, ownershi