Head of Engineering, Developer Experience

About the role

<div class="content-intro"><h3><strong>A</strong><strong>BOUT TIDE</strong></h3> <p>At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.</p> <p>Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.</p> <p>Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.</p> <p><strong>Tide facts:</strong></p> <ul> <li>Tide is available for UK, Indian, German and French SMEs</li> <li>Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly</li> <li>Over $300 million raised in funding</li> <li>Over 2,800 Tideans globally</li> <li>Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026</li> <li>We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg</li> </ul></div><h3>ABOUT THE TEAM: </h3> <p>The Platform Engineering team builds the tools, infrastructure and ‘golden paths’ that let Tide’s engineers ship safely and quickly. We own everything from CI/CD pipelines and developer tooling to Tide’s service catalogue, including the Developer Productivity function, and our mission is to make the right way the easy way for every engineer at Tide — human or AI agent.</p> <h3><br>ABOUT THE ROLE: </h3> <p>As Head of Developer Experience, you will report directly to the Director of Platform Engineering and be responsible for how every engineer at Tide builds, tests and ships software. You will:</p> <ul> <li>Own the Developer Experience strategy for Tide, setting the vision and roadmap for developer tooling, CI/CD and the internal platform.</li> <li>Lead the design, build and continuous improvement of CI/CD pipelines and developer tooling, reducing friction and lead time across the software delivery lifecycle.</li> <li>Define, track and report on DevEx and engineering productivity metrics (e.g. DORA, SPACE), using data to identify bottlenecks and prioritise investment.</li> <li>Own and evolve Tide’s service catalogue (Backstage), establishing it as the single source of truth for the ICT Asset Register and driving adoption across engineering.</li> <li>Manage the Developer Productivity function, responsible for building and maintaining Java/Spring and Python ‘paved road’ templates that give product teams a fast, secure and consistent way to start new services.</li> <li>Own the internally developed libraries for authentication and other common functionality, ensuring they are well documented, kept up to date, and widely adopted across product teams.</li> <li>Build, lead and mentor a team of platform, developer experience and developer productivity engineers, fostering a culture of ownership, craftsmanship and continuous improvement.</li> <li>Prepare Tide’s engineering platform for agentic development, ensuring our tooling, paved roads and guardrails allow AI coding agents (e.g. Claude Code) to contribute safely and effectively alongside human engineers.</li> <li>Define the pl